Cruise port of calls serve as entry points into destinations. Although the duration is brief, satisfaction with the port experience plays a critical role in shaping the overall cruise experience. This study examines the determinants of tourist satisfaction in cruise port using LIWC software to quantify text and…
Sakshi Chhabra · Deepika Dixit · Jue Wang · Enrique Alonso Castro Guzman
In recent years, university ecosystems have assumed an increasingly significant role in fostering sustainable entrepreneurship, particularly in India. This study attempts to examine how university ecosystems shape students’ intentions towards sustainable entrepreneurship by addressing the integration of institutional…
This study compares the latent themes of online consumer reviews and their effects on customer satisfaction, operationalized as star ratings, between leading mobile food-delivery applications (FDAs) in two Asian markets: Baemin in the Republic of Korea and three Indonesian super-apps that all bundle ride-hailing with…
In recent years, South Korea has attracted growing global attention through the expansion of the Korean Wave (Hallyu), significantly shaping international students’ perceptions of Korea’s image prior to direct experience. However, these perceptions are not static and may evolve after arrival as individuals engage with…
Hyun-Jeong Ban · Sakshi Chhabra · Philippe C. Forêt
This study attempts to analyze customer perceptions and identify the key service quality dimensions reflected in online reviews of the top ten five-star hotels in Bangladesh. Using text mining, semantic network analysis, and CONCOR clustering, the study examines the attributes most frequently discussed by hotel guests…
The global sports market continues to expand, driven by increasing fan engagement and digital transformation. Mega-events such as the FIFA World Cup attract billions of viewers worldwide, with more than five billion people engaged during the FIFA World Cup Qatar 2022. As stadiums evolve into complex service…
This study explores the institutional characteristics and spatial accessibility of International Education Quality Assurance System (IEQAS) Excellent Accredited Universities in South Korea. While IEQAS evaluates universities based on their capacity to recruit and manage international students, limited attention has…
Patient satisfaction has become a critical benchmark for evaluating healthcare quality, influencing hospital reputation, patient retention, and long-term sustainability. In India, where healthcare delivery faces challenges of scale, resource disparities, and rising digital adoption, online reviews offer a valuable…
Sewwandi Dulakshika Jayasekara · Priska Tamang · Ani Chioma Favour · Jue Wang
The rapid growth of online travel platforms has generated a substantial amount of user-generated content, which offers valuable insights into customer experiences in the hospitality industry. This research examines the key factors of customer satisfaction in five-star hotels using online review data. It focuses on…
This study aims to analyze public perceptions of greenwashing and to provide managerial implications from a business perspective. To achieve this objective, online text data related to greenwashing were collected from the period following the end of COVID-19 social distancing measures to the present. After data…